Purpose, Vision and Values

Purpose

Create and retain customers so as to have a societally valued and perpetually sustainable business organization, it being clear that customers, employees and the regulatory framework provide the organization with its primary societal context.

Vision

Build, own and partner world-class businesses and brands, internationally.

Values

Customer First 

Our Customers to see us as a people who are fair, honest and who live up to their commitments and promises more than our competitors do.

Engaged Employees

  • •  Rewarding career paths for “growth from within”
  • •  Excitement, fun and learning at work
  • •  Training for professional and personal effectiveness, development & growth
  • •  Communication forums and recognition platforms to celebrate successes and achievements
  • •  Team events at work and outside
  • •  Pride in associating with the organization, including involvement in CSR and other activities
  • •  Team work that involves getting together to solve problems, extending help to a colleague / department without
        being asked and without expecting any credit and applauding and celebrating each other’s successes

Entrepreneurship

  • •  Institution building
  • •  Empowered employees through devolved authority along with transparent, self-control mechanisms
  • •  Risk taking
  • •  Safety, security and upkeep of our assets and premises
  • •  Abhorrence of waste

Professionalism

  • •  Alignment of goals all across the group
  • •  Long-term thinking and utilizing formal systems of long-term planning
  • •  Systems orientation
  • •  Creating and embracing contemporary skills, knowledge and technologies
  • •  Demonstrating a strong bias for performance, results and execution: eliminating the “apparent” contradictions
        between quality control, cost control and speed of execution
  • •  Listening more
  • •  Learning from others
  • •  Being humble in dealing with customers, colleagues, suppliers and dealers
  • •  “Treading the narrow and straight path”: never acting cleverer than the system